/
Terms
Terms & Conditions
1. General
These terms and conditions govern the use of the Pure Waste online store and all orders placed through it. By using the online store, you accept these Terms and agree to follow them.
We reserve the right to change or update the online store's content, including price changes, product selection or these Terms. In case we make substantial changes to these Terms or Privacy Policy, we aim to notify our Customers in advance on our website.
The online store is primarily targeted at Finnish consumers. However, companies and consumers abroad are, subject to certain restrictions, also able to use it. Companies are not entitled to invoke rights based on Finnish consumer protection legislation.
2. Contact information
Pure Waste Oy
Business ID:25734991
Yrjönkatu 34 A 35, 00100 Helsinki
Online store customer service
Phone: +358401799667
store@purewaste.com
www.purewaste.com
Pure Waste Concept Store: +358401799667
3. Orders
To place an order, you must meet the criteria and give authentic and accurate information about yourself. You must be 18 years old to order from the Pure Waste online store.
You may submit an order as a registered customer or without — creating an account.
You must place all orders online. We do not accept orders via phone or email.
We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming your order's availability and delivery time.
For orders outside the EU, the customer is responsible for any taxes and duties required by their country.
Please note that all discount and promotion codes can be used only once and cannot be combined with other discounts or offers. Discount or promotion codes will not be deducted afterwards.
Gift cards are valid for 12 months after purchase. We don't exchange gift cards for money. Your personal data is saved to our customer register. For more information about processing personal data, please see our Privacy Policy.
4. Payment terms
All prices shown in our online store are in euros.
Customers from non-EU countries will be liable for Finnish VAT, as well as any customs duties, local VAT and similar charges in their own country.
Payment methods
Klarna Account, Klarna Invoice & Paypal
Online payments are made by using the website of Paytrail Oy (former Suomen Verkkomaksut Oy)
Payments by Visa, Visa Electron, MasterCard
Suppose you would like to pay by Visa, Visa Electron or MasterCard. In that case, Pure Waste Textiles Oy will act solely as the marketer of the respective products and services and provide the products to the buyer. Paytrail Oy will handle all complaints and claims for compensation.
Concerning payments made by Visa, Visa Electron or MasterCard, Paytrail Oy acts as the product's merchant, and the trade transaction takes place between the customer and Paytrail Oy. The seller is liable to meet all the responsibilities related to the trade. Paytrail Oy is also the recipient of the payment.
Online banks
Paytrail Oy (FI21228397) provides financial and payment services for online payment in cooperation with Finnish banks and credit institutions. Paytrail Oy buys the payment and disburses it to the seller. For the customer, the service functions like a conventional online payment.
Paytrail Oy
Business ID: FI21228397
Ohjelmakaari 10
40500 JYVÄSKYLÄ, FINLAND
Phone: +358 207 181830
5. Shipping and delivery time
The delivery time of our products depends on the product’s availability and destination. We reserve the right to deliver the orders in multiple deliveries.
Shipping fees depend on the chosen delivery method. Your zip code and country determine your delivery options and costs for international deliveries.
You will see the available delivery methods and shipping fees before you check out.
Please note that we use external service providers for shipments.
Shipping in Finland
We dispatch deliveries to all Finnish addresses (except the Åland islands) via Posti. You can also pick up your order at our shop in central Helsinki.
We offer Free shipping in Finland for orders over € 100
Pickup from Costo x Pure Waste Concept Store €0.00
Yrjönkatu 34, 00100 Helsinki, Finland. Open on Mon-Fri 10-18 and Sat 11-17.
Posti- Post parcel €3.90
The parcel is delivered to a post office or a parcel locker of your choice.
Posti - Parcel with home delivery €9.90
The parcel is delivered to the delivery address at an agreed time.
The shipping company will send you an electronic notification when your package is ready to be picked up. Please make sure that the order confirmation shows the correct delivery address, email address and phone number, as they are the ones that partners such as Posti. We are not responsible for incorrectly entered delivery or contact information, the resulting delivery delays or parcels being returned undelivered.
Undelivered parcels
Please note: The post office and PostNord will store the parcel for seven days. Not picking up a parcel is considered a return. We charge €7.80 in delivery and return fees for parcels that the customer does not pick up.
Delivery times
You will get an email notification when your order has been processed and transferred to Posti or DHL for delivery. The delivery time depends on the delivery method and address.
Finland: 1–4 working days
International shipping
We offer Free shipping in Europe for orders over € 100
DHL is our primary partner for orders dispatched outside Finland. DHL delivers parcels to the recipient’s delivery address. Posti also delivers to Estonia, Latvia and Lithuania. Posti delivers the parcel to the nearest pickup point.
Posti – Estonia, Latvia and Lithuania €5.90
DHL – EU countries (excl. Iceland, Cyprus and Malta) €9.90
DHL – Switzerland, Norway, Iceland, Great Britain, Cyprus and Malta €14.90
DHL – rest of the world €24.90
Taxes and Duties
In deliveries outside the EU, the customer is responsible for the customs duties and taxes in the destination country.
Delivery times
You will get an email notification when your order has been processed and transferred to Posti or DHL for delivery. The delivery time depends on the delivery method and address.
EU countries: 2–6 working days
Rest of the World: 4–10 working days
6. RePack package
We fight for fast fashion and the unsustainable fashion industry. RePack is a natural choice that offers an alternative to disposable packaging. We pack orders in reusable RePack packages, with a couple of exceptions (orders of single T-shirts).
Please help us and the environment by posting the package back to us, either empty or with products you want to return. This means the package can be used again for delivery across the country or worldwide.
You can read the return instructions and additional information about RePack here.
7. Return policy
Returns in Finland
Your satisfaction with the products you order is extremely important to us. You have 14 days to try out and test your purchases. Please note: you can only return products that are unused and fit for sale. The products must have the original swing tags attached. We do not accept returns which are stained, used or with animal hair, for example.
We charge for returns, regardless of the delivery method used
Returns to Pure Waste Concept Store (Yrjönkatu 34, 00100 Helsinki Finland): free
Finland (via Posti): €3.90
When returning products from Finland, please do the following:
Pack the product you are returning appropriately.
Write our return address on the parcel:
Asiakaspalautus
640755
Pure Waste Textiles Oy
Yrjönkatu 34 A 35
00100 Helsinki
Take the parcel to a post office or Posti service point.
The parcel will be returned to us using a prepaid customer return ID. We will refund you the cost of your order minus the return fee of €3.90. We will refund you once we receive the parcel.
Suppose you only return part of an order, and the total sum is less than the sum that qualifies for free delivery (€100). In that case, we will deduct a delivery and return fee of €7.80 from your refund.
Undelivered parcels
Please note: Posti will store the parcel for 7 days. Not picking up a parcel is considered a return. We charge €7.80 in delivery and return fees for parcels that the customer does not pick up.
International Returns
Your satisfaction with the products you order is extremely important to us. You have 14 days to try out and test your purchases. Please note: you can only return products that are unused and fit for sale. The products must have the original swing tags attached. We do not accept returns which are stained, used or with animal hair, for example.
Abroad: the customer pays the postage for the return
When returning products from outside Finland, please do the following:
Pack the product you are returning appropriately.
Send the parcel to:
Pure Waste Textiles Oy
Yrjönkatu 34 A 35
00100 Helsinki
Finland
Please note: you are responsible for the parcel until it is delivered to us. We will refund you once we receive the parcel.
8. Liability
We are not responsible for delays or damages due to any obstacle beyond our influence. These force majeure situations include unusual natural phenomena, disturbances in transportation, and strikes or trade or export prohibitions.
We are also not responsible for any disturbances, interruptions or downtime of the online store.
Consumers
These terms do not limit Pure Waste's liability under applicable consumer protection laws, such as liability for defects.
The customer must notice an item's defect within a reasonable time from detecting the fault, preferably no later than within two months.
Companies
Pure Waste is not responsible for any consequential or indirect damage. Our aggregate maximum liability for damages shall be limited to 100% of the purchase price.
9. Intellectual property rights of the online store content
The content of the Pure Waste online store, including pictures, videos, texts, product information, trademarks and charts, are property of Pure Waste and/or its partners or licensors. Unauthorized use or copying of the contents or material of the Pure Waste online store is prohibited.
Pure Waste is a registered trademark — Pure Waste®
10. Personal data and data protection
We are responsible for processing and storing customer data carefully. For more information regarding processing personal data and data protection, please read our Privacy Policy.
11. Applicable law and disputes
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.
Any disputes that negotiations cannot solve shall be subject to the exclusive jurisdiction of the Finnish courts.
Consumers can also seek advice from the Finnish Consumer Advisory Services (Kuluttajaneuvonta) or contact the Finnish Consumer Dispute Board (Kuluttajariitalautakunta) for a recommendation.